Career Advancement Programs
The objective of the program is to utilize very intentional methods of identifying and preparing candidates for high-demand, high-skill, high-wage career opportunities with employers who are engaged with the ACT National Career Readiness Certificate and Heartland Work Ready Communities
Work Ethic Certification
Contact hours: 6 - 8 hours
Facilitated curriculum designed by The Center for Work Ethic Development that utilizes seven learning modules addressing skills employers have identified as critical to workplace success (Attitude, Attendance, Appearance, Ambition, Accountability, Acceptance, and Appreciation). Facilitation and delivery of content can be customized to agency/employer.
Customer Service Certification
Contact hours: 8 - 9 hours
Facilitated on-line modular learning addressing basic and intermediate skills required to provide quality customer service in various roles. Includes 6 modules with topics related to: Why Customer Service Matters, What Customers Want, Handling Complaints and Angry People and Working in Teams.
Contact hours: 3 hours
A stackable, portable credential used to showcase an individual's work readiness skill levels to potential employers. Credential requires the following skills: Graphic Literacy, Applied Math, and Workplace Documents. Other skills available to be assessed: Workplace Observation and Applied Technology. Basic Computer Skills Contact Hours: 4-8 Hours Hands-on learning customized for the industry. May include: basics of windows operating systems, file management, security, and cloud storage. Also may include, training using various technology devices.
Resume, Cover Letters, Turn Around Letters
Contact hours: 4-6 hours
Participants will create a resume specific to the industry for the job they are seeking, along with a cover letter. Turn around letters are created with reentering individuals. Mock Interviews Contact Hours: 2-4 hours Conduct Mock interviews with a Career Skills Coach or an industry representative to refine and refreshen skills using the STAR method. Coaches assist participants with incorporating industry language and providing directed questions.