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FAQ's

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What is the Password Reset? What can I do there?

The Password Reset is your one stop where you can change/reset your password, unlock your account, and change your security question/answer and other enrollment information.

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Can I use my single username and password on all systems?

No. The single username and password applies only to systems listed on the login examples web page.

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Can I log into one system and gain access to all systems?

No. Even though the username and password is the same for each of these systems, you must enter the username and password whenever you want to access one of them. Logging into one does not give you access to all.

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If I change my password when I log into a campus computer, do I need to change it at the Password Reset?

No. Once you have changed your password on a campus computer or through the Password Reset, your password has been changed for all of the systems.

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I don't know my username. Do I have one and how do I find it?

  • Students who have taken classes in the last 2 years, but not currently enrolled may have a username and password to access ONLY MyWay. To find out if you have a username, please use OPTION 2.
  • New Students who register over the phone via Contact Center (531-622-5231) or register in person at a campus will be emailed a letter that contains their username and a link to reset their password to the secondary email address provided during registration. This letter will be mailed out 3 to 5 business days after the date of enrollment. Username can also be retrieved online 24 hours after registration by visiting MCC's Password Reset.

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I can't find my username, my information doesn't match? What can I do?

You must verify your identity to find your username. When you enter the verification information, your student ID number (or Social Security number), last name, birth date, street address, and ZIP Code, it must match the information in our College database.

If it doesn't, you must contact Contact Center (531-622-5231) or stop by Student Services to have this information corrected. Once you have updated your information, you should be able to successfully find your username.

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How do I enroll in Password Reset?

Most users have been enrolled in Password Reset automatically.

When accessing the site the first time you will need to configure Password Reset by following these directions: Configure Okta Password Reset.

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My new password isn't accepted; what's wrong?

  • The new password did not match when you re-entered it or it doesn't meet the password requirements.
  • Make sure you entered the new password exactly the same in the "New Password" and "Re-enter New Password" fields and try again.

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What are the requirements for selecting a password?

  • Passwords cannot contain any part of your name or username
  • Passwords cannot contain any special characters such as: "/\{}:;=,+|
  • Passwords must be at least 8 characters long
  • Passwords must have characters from these three groups:
    • Upper case letters
    • Lower case letters
    • Numbers
  • You can reuse a password after 12 resets.

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