- Award:
- Certificate of Achievement
- Program location:
- Fort Omaha Campus
This certificate provides students with the skills necessary to be successful as call center representatives in today's demanding business environment. The program is also appropriate for students wanting to update their skills. Students gain an understanding of call center topics, operations, and practices. The program emphasizes telephone techniques, written correspondence skills, problem-solving proficiency, and computer technology skills.
Graduation Requirements
| Requirement | Credit Hrs. |
|---|---|
| General Education | 18.0 |
| Major Requirements | 37.0 |
| Total Credit Hours Required | 55.0 |
General Education Requirements - 18* credit hrs.
| Courses | Credit Hrs. |
|---|---|
ENGL 1220 Technical Writing
|
4.5 |
| Courses | Credit Hrs. |
|---|---|
| HMRL 1010 Human Relations Skills
|
4.5 |
| INFO 1001 Information Systems and Literacy
|
4.5 |
| Courses | Credit Hrs. |
|---|---|
| MATH 1220 Business Mathematics
|
4.5 |
*The general education requirement for this degree program exceeds the minimum standard number of hours. For more information, contact Student Services.
Major Requirements for Call Center Specialist - 37.0 credit hrs.
| Courses | Credit Hrs. |
|---|---|
| INFO 1008 Business Office Communications
|
4.5 |
| INFO 1011 Project Management
|
4.5 |
| INFO 1013 Keyboard Skillbuilding
|
2.0 |
| INFO 1210 Microsoft Word I
|
4.5 |
| INFO 1212 Spreadsheets
|
4.5 |
| INFO 1216 Call Center Operations I | 4.5 |
| INFO 1226 Call Center Operations II | 4.5 |
| INFO 2985 Call Center Internal Practicum | 4.0 |
| INFO 2986 Call Center External Practicum | 4.0 |
Below is a suggested guide for students planning careers as call center specialists after one year of full-time study.
FIRST YEAR
| Courses | Credit Hrs. |
|---|---|
| First quarter | |
| ENGL 1220 Technical Writing
|
4.5 |
| INFO 1001 Information Systems and Literacy
|
4.5 |
| INFO 1013 Keyboard Skillbuilding
|
2.0 |
| INFO 1216 Call Center Operations I | 4.5 |
| 15.5 |
| Courses | Credit Hrs. |
|---|---|
| Second quarter | |
| INFO 1210 Microsoft Word I
|
4.5 |
| INFO 1226 Call Center Operations II | 4.5 |
| MATH 1220 Business Mathematics
|
4.5 |
| 13.5 |
| Courses | Credit Hrs. |
|---|---|
| Third quarter | |
| INFO 1008 Business Office Communications
|
4.5 |
| INFO 1011 Project Management
|
4.5 |
| INFO 2985 Call Center Internal Practicum | 4.0 |
| 13.0 |
| Courses | Credit Hrs. |
|---|---|
| Fourth quarter | |
| HMRL 1010 Human Relations Skills
|
4.5 |
| INFO 1212 Spreadsheets
|
4.5 |
| INFO 2986 Call Center External Practicum | 4.0 |
| 13.0 |