- Award:
- Specialist Diploma
- Program location:
- Fort Omaha Campus
This diploma is for students who want fast-track training so they may seek employment quickly. It immerses students in training specific to call center operations where they gain an understanding of call center topics, procedures, and practices. Students may use these courses as a foundation for several other certificate and degree options.
Requirements for Call Center Operations diploma - 26.5 credit hrs.
| Courses | Credit Hrs. |
|---|---|
INFO 1005 Keyboarding
OR
INFO 1013 Keyboard Skillbuilding
|
2.0 |
| INFO 1210 Microsoft Word I
|
4.5 |
| INFO 1216 Call Center Operations I | 4.5 |
| INFO 1226 Call Center Operations II | 4.5 |
| INFO 2985 Call Center Internal Practicum | 4.0 |
| INFO 2986 Call Center External Practicum | 4.0 |
| WORK 1400 Employability Skills
|
3.0 |