- Award:
- Certificate of Achievement
- Program location:
- Fort Omaha Campus
The Call Center Specialist Certificate provides students with the skills necessary to be successful as call center representatives in today's demanding business environment. The program is also appropriate for students wanting to update their skills. Students gain an understanding of call center topics, operations, and practices. The program emphasizes telephone techniques, written correspondence skills, problem-solving proficiency, and computer technology skills.
Graduation Requirements
| Requirement | Credit Hrs. |
|---|---|
| General Education | 18.0 |
| Major Requirements | 37.0 |
| Total Credit Hours Required | 55.0 |
General Education Requirements - 18* Credit Hrs.
| Courses | Credit Hrs. |
|---|---|
ENGL 1220 Technical Writing
|
4.5 |
| Courses | Credit Hrs. |
|---|---|
| HMRL 1010 Human Relations Skills
|
4.5 |
| INFO 1001 Information Systems and Literacy
|
4.5 |
| Courses | Credit Hrs. |
|---|---|
| MATH 1220 Business Mathematics
|
4.5 |
* The general education requirement for this degree program exceeds the minimum standard number of hours. For more information, contact Student Services.
Major Requirements for Call Center Specialist - 37 Credit Hrs.
| Courses | Credit Hrs. |
|---|---|
| INFO 1008 Business Office Communications
|
4.5 |
| INFO 1011 Project Management
|
4.5 |
| INFO 1210 Microsoft Word I
|
4.5 |
| INFO 1212 Spreadsheets
|
4.5 |
| INFO 1216 Call Center Operations I | 4.5 |
| INFO 1226 Call Center Operations II | 4.5 |
| INFO 2985 Call Center Internal Practicum | 4.0 |
| INFO 2986 Call Center External Practicum | 4.0 |
Below is the suggested format for the student planning a career in call center specialist after one year of full-time study.
First Quarter
| Courses | Credit Hrs. |
|---|---|
| ENGL 1220 Technical Writing
|
4.5 |
| INFO 1001 Information Systems and Literacy
|
4.5 |
| INFO 1013 Keyboard Skillbuilding
|
2.0 |
| INFO 1216 Call Center Operations I | 4.5 |
| 15.5 |
Second Quarter
| Courses | Credit Hrs. |
|---|---|
| INFO 1210 Microsoft Word I
|
4.5 |
| INFO 1226 Call Center Operations II | 4.5 |
| MATH 1220 Business Mathematics
|
4.5 |
| 13.5 |
Third Quarter
| Courses | Credit Hrs. |
|---|---|
| INFO 1008 Business Office Communications
|
4.5 |
| INFO 1011 Project Management
|
4.5 |
| INFO 2985 Call Center Internal Practicum | 4.0 |
| 13.0 |
Fourth Quarter
| Courses | Credit Hrs. |
|---|---|
| HMRL 1010 Human Relations Skills
|
4.5 |
| INFO 1212 Spreadsheets
|
4.5 |
| INFO 2986 Call Center External Practicum | 4.0 |
| 13.0 |