Information Technology - Helpdesk (ITHDO)

Award:: Associate in Applied Science Degree
Program location:: Fort Omaha Campus; Sarpy Center; South Omaha Campus; online

Companies are currently using computer career paths, which start with positions titled Helpdesk Support for Software and/or Hardware, Support Personnel for Mainframe and Microcomputers, Microcomputer Technician, and Software Support. Students completing this degree are provided with a strong technical foundation in microcomputer support and are prepared to successfully manage a software/hardware PC environment.

Graduation Requirements

Requirement	Credit Hrs.
General Education	27.0 – 27.5
Major Requirements	41.0
Option Requirements	36.0
Total Credit Hours Required	104.0 – 104.5

General Education Requirements 27- 27.5 Credit Hrs.*

Communications
Courses	Credit Hrs.
English-Level I	4.5
English-Level II	4.5

Humanities/Social Sciences
Courses	Credit Hrs.
Humanities/Social Sciences	4.5

Quantitative/Numeracy Skills
Courses	Credit Hrs.
MATH 1220 Business Mathematics OR MATH 1420 College Algebra ¹ *(Students transferring to a four-year institution must take MATH 1420.)	4.5 – 5.0

Other
Courses	Credit Hrs.
HMRL 1010 Human Relations Skills	4.5
INFO 1001 Information Systems and Literacy	4.5

Major Requirements for Information Technology - 41 Credit Hrs.


Courses	Credit Hrs.
INFO 1002 Introduction to Information Technology	4.5
INFO 1003 Introduction to Computer Programming	5.0
INFO 1011 Project Management	4.5
INFO 1023 Networking Essentials	4.5
INFO 1110 Operating Systems I	4.5
INFO 1311 Web Page Creation	4.5
INFO 1315 Interface Design	4.5
INFO 1620 Introduction to Database Design	4.5
INFO 2351 Introduction to XML	4.5

Option Requirements for Information Technology – Helpdesk - 36.0 Credit Hrs.

Courses	Credit Hrs.
INFO 1008 Business Office Communications	4.5
INFO 1010 Customer Service Skills	4.5
INFO 1120 Operating Systems II	4.5

INFO 1240 Integrated Applications for IT Support	4.5
INFO 2261 Software Applications Support	4.5
INFO 2981 Internship OR INFO 2983 Helpdesk Capstone	4.5
Choose 9 credit hours from the following courses:	9

INFO 1005 Keyboarding	2.0
INFO 1210 Microsoft Word I	4.5
INFO 1212 Spreadsheets	4.5
INFO 1213 Database Fundamentals	4.5

INFO 1216 Call Center Operations I	4.5
INFO 1226 Call Center Operations II	4.5
INFO 1400 Hardware, Disaster Recovery, and Troubleshooting	4.5
INFO 1421 Virtualization, Remote Access, and Monitoring	4.5
INFO 2900 Special Topics in Information Technology	Variable
INFO 2984 IT Student Assistant	Variable
INFO 2985 Call Center Internal Practicum	4.0

1. Additional prerequisite(s) may be required.

The degree option is a specialization within a program. Although students may complete multiple options within this program, only the major degree is awarded

Below is a suggested guide for students planning a career in help desk after two years of full-time study.

First Year/First Quarter

Courses	Credit Hrs.
INFO 1001 Information Systems and Literacy	4.5
INFO 1003 Introduction to Computer Programming	5.0
ENGL-Level I	4.5
	14.0

First Year/Second Quarter

Courses	Credit Hrs.
INFO 1002 Introduction to Information Technology	4.5
INFO 1110 Operating Systems I	4.5
INFO 1620 Introduction to Database Design	4.5
	13.5

First Year/Third Quarter

Courses	Credit Hrs.
INFO 1023 Networking Essentials	4.5
INFO 1311 Web Page Creation	4.5
ENGL-Level II	4.5
	13.5

First Year/Fourth Quarter

Courses	Credit Hrs.
HMRL 1010 Human Relations Skills	4.5
INFO 1011 Project Management	4.5
INFO 1315 Interface Design	4.5
	13.5

Second Year/Fifth Quarter

Courses	Credit Hrs.
INFO 1008 Business Office Communications	4.5
INFO 1120 Operating Systems II	4.5
INFO 2351 Introduction to XML	4.5
	13.5

Second Year/Sixth Quarter

Courses	Credit Hrs.
INFO 1240 Integrated Applications for IT Support	4.5
INFO 1010 Customer Service Skills	4.5
Elective	2.0 – 4.5
	11.0-13.5

Second Year/Seventh Quarter

Courses	Credit Hrs.
INFO 2261 Software Applications Support	4.5
Elective	2.0 – 4.5
MATH elective	4.5
	11.0 - 13.5

Second Year/Eighth Quarter

Courses	Credit Hrs.
INFO 2981 Internship OR INFO 2983 Helpdesk Capstone	4.5
Humanities/Social Science elective	4.5
	9.0