Office Technology

What is Office Technology (OTAAS)?

Office professionals, administrative assistants and office support staff, work in nearly every industry, many are employed in small to large businesses/corporations, schools, hospitals, and government, legal, and medical offices performing duties broad in nature. Office and administrative support positions include, but are not limited to, administrative or office assistants, clerks (i.e. billing or accounts payable clerks, file clerks, payroll clerks, etc.), customer service representatives, data entry specialists, human resource assistants, logistics coordinators, project coordinators, receptionists, sales assistants and secretaries.

MCC's Office Technology program prepares students for a career in a variety of office and administrative support professions by providing students with a broad knowledge of Microsoft ™Office applications, business office knowledge, and communication and interpresonal skills. These skills provide the foundation needed to succeed in today's rapidly changing business world.

Is it for you?

If you are the type of individual who would like to help other succeed, use the computer for variety of tasks, multitask and work well with others, a degree or certificate in the area of office support/administration may be for you. Duties may include coordinating activities, tasks, events, and travel arrangements; maintaining database records and organizing files; planning meetings; preparing documents and processing reports; scheduling appointments; troubleshooting minor technical problems; and supporting other office staff.

One advantage of an office career is working regular work days and work hours. Office professionals positions require proficiency in the full range of general office services and functions and ability to work in a fast paced environment. The office professional should have knowledge of and be proficient in contemporary office practices, procedures, techniques, and technology. The office administrative and support duties and responsibilities, require:

  • Competency in organization, time and management and prioritization, decision making and problem solving
  • Using proper spelling, vocabulary, and grammar in written and verbal communications
  • Accuracy in data entry and ability to locate information using electronic resources, including the Intranet and Internet
  • Basic math aptitude
  • Proficiency operating a computer and various software packages including databases, email, instant messaging, presentations, publications, spreadsheets, word processing, and socila media and webpage maintenance
  • Ability to operate a variety of office equipment, such as copier, fax, scanner, phone system, calculator, and mobile devices
  • Capability to create, organize and keep records and maintain confidentiality
  • Ability to provide effective and responsive service to customers and contacts by handling their questions and concerns with speed, accuracy, and confidentialiy and professionalism
  • Ability to develop and maintain good working relationships and to collaborate with office and team members

Office professionals typically work in an office setting which involve standing, walking, and sitting for extended periods of time while working at a computer terminal. They may experience eye and muscle strain, backaches, headaches and repetitive motion injuries from using computers on a daily basis.

Jobs and Salary Expectations

According to the U. S. Department of Labor as of March 30, 2018, the mean hourly wage for Nebraska is $17.46 or $36,310 annually; annual wages range from $22,560 to $55,590.[1]  Job growth will remain stable with a 6% projected increase between 2016-2026. [2]

Occupation Title Mean Annual Wage
Hotel, Motel, Resort Desk Clerk $22,560
Receptionists $28,230
Customer Service Representative $34, 850
Secretaries and Administrative Assistant (except Legal, Medical, and Executive) $34,970
Executive Secretaries & Executive Administrative Assistant $49,310
1st Line Supervisors of Office & Administrative Support Workers $55,590
[1] (U. S. Bureau of Labor Statistics)
[2] (U. S. Bureau of Labor Statistics)

Program Descriptions

Office Technology – Administrative Assistant (OTAAO) – This flexible and broadly based degree achieves maximum individual development of each person’s knowledge and skills relative to the wide range of duties encountered in either for-profit or nonprofit enterprises. Aspiring supervisors, executive assistants, and general office workers find this program useful in developing their productivity and capacity for advancement.
Office Technology – Office Professional (OTOPO) – Office professionals are the core or most businesses. As businesses continue to expand and work with increasingly complex technology, the need for advanced training and professional certification becomes more important every day. This degree prepares students to keep the office organized and running smoothly and work with much of the valuable data that companies need to flourish.
Office Technology – Microcomputer Office Applications (OTMCE) – This certificate of achievement provides students with the basic knowledge and skills necessary for entry-level clerical positions in the office environment.
Customer Service Representative (PSCSD) – This career certificate prepares students to work as customer service representatives for business and industry.
Professional Skills (PSKSD) - This career certificate gives individuals the skills employers want - skills in goal setting, problem solving, teamwork, listening and interpersonal communication, customer service, and applied math.

MCC Office Technology Mission Statement

Provide students with an education in the most current information technology and office concepts, practices, and skills to prepare them to enter into the workplace.

Office Technology Program Goals and Outcomes

Upon successful completion of MCC's Office Technology Associate in Applied Science program, students will be able to:

  • Identify and use accurate subject terminology in writing and speaking.
  • Use effective written and verbal interpersonal communication methods.
  • Using a set of criteria, propose and implement appropriate solutions to problems.
  • Demonstrate proficiency in keyboarding and the Microsoft ™ office applications Access, Excel, OneNote, Outlook, PowerPoint, Publisher, SharePoint, and Word.
  • Use strong time management skills to prioritize and complete workplace tasks.
  • Recognize and practice professional and ethical behavior.
  • Manage electronic and paper file systems effectively.

Program Faculty

Becky Connor, program coordinator, 531-MCC-4650
Pam McCloskey, 531-MCC-4665

Credit Classes and Registration

Gainful Employment Information

The US Department of Education requires colleges to disclose a variety of information for any financial aid eligible program that "Prepares students for Gainful Employment in a recognized occupation." The following are Gainful Employment program(s), meaning they are certificate program(s) that are intended to lead directly to employment.  We hope that this information is helpful to our current students and to prospective students as they make their career and educational choices.

Office Technology - Microcomputer Office Applications (OTMCE) - Certificate of Achievement
Customer Service Representative (PSCSD) - Certificate of Achievement