Office Technology

What is Office Technology?

A Metropolitan Community College Office Technology degree or certificate prepares students for a career in a variety of office and administrative support professions. The program provides students with a broad knowledge of Microsoft Office applications, business office knowledge, and communication and interpersonal skills. These skills provide the foundation needed to succeed in today's rapidly changing business world.

Is it for you?

If you are someone who likes to help others succeed, use the computer for a variety of tasks, multitask, and works well with others, a degree or certificate in the area of office support/administration may be for you. Duties may include coordinating activities, tasks, events, and travel arrangements; maintaining database records and organizing files; planning meetings; preparing documents and processing reports; scheduling appointments; troubleshooting minor technical problems; and supporting other office staff.

Job and Salary Expectations

Office and administrative support positions include, but are not limited to, administrative or office assistants, clerks (i.e. billing or accounts payable clerks, file clerks, payroll clerks, etc.), customer service representatives, data entry specialists, human resource assistants, logistics coordinators, project coordinators, receptionists, and secretaries.

According to the U. S. Department of Labor the median annual wage for office and administrative support occupations was $34,740 in May 2017.

Occupation Title 2017 Median Pay

Hotel, motel, resort desk clerk




Customer service representative


Secretaries and administrative assistant (except legal, medical and executive)


Clerks (Billing, file, payroll, etc.)


First line supervisors of office and administrative support workers



Program Descriptions

associate of applied science degree

  • Administrative Assistant (OTAAO) – This flexible and broadly based degree achieves maximum individual development of each person’s knowledge and skills relative to the wide range of duties encountered in either for-profit or nonprofit enterprises. Aspiring supervisors, executive assistants, and general office workers find this program useful in developing their productivity and capacity for advancement.
  • Office Professional (OTOPO) – Office professionals are the core of most businesses. As businesses continue to expand and work with increasingly complex technology, the need for advanced training and professional certification becomes more important every day. This degree prepares students to keep the office organized and running smoothly and work with much of the valuable data that companies need to flourish.

certificate of achievement

  • Microcomputer Office Applications (OTMCE) – This certificate of achievement provides students with the basic knowledge and skills necessary for entry-level clerical positions in the office environment.

career certificate

  • Customer Service Representative (PSCSD) – This career certificate prepares students to work as customer service representatives for business and industry.

Program Faculty

Credit Classes and Registration

Gainful Employment Information

The US Department of Education requires colleges to disclose a variety of information for any financial aid eligible program that "Prepares students for Gainful Employment in a recognized occupation." The following are Gainful Employment program(s), meaning they are certificate program(s) that are intended to lead directly to employment.  We hope that this information is helpful to our current students and to prospective students as they make their career and educational choices.

Office Technology - Microcomputer Office Applications (OTMCE) - Certificate of Achievement
Customer Service Representative (PSCSD) - Career Certificate