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Desktop Support

What is Desktop support?

IT desktop support services provide critical support to organizations to ensure effective IT operations. IT desktop support professionals utilize a diverse set of skills to provide hardware and software support to businesses of all sectors and sizes.

An organization's IT support needs are as unique as the organization itself. Effective IT desktop support technicians can provide technical support for desktops and their peripherals, printers, software, IP telephony, and other networked end-user devices.

is it for you?

Individuals interested in IT Desktop Support should be able to problem-solve and must possess excellent communication skills. In addition, the ability to troubleshoot complex issues using critical thinking skills is vital.

Typical daily work activities vary by organization, but generally require interacting with computers and users to gather information. Once information is gathered and analyzed, the desktop support technician will utilized their technical expertise to develop and implement a solution. Other daily activities include working with help desk ticketing systems, researching solutions using knowledge bases, or working with teams on special projects.

IT Desktop Support is an excellent way to enter the IT career field and may present opportunities to gain valuable knowledge - possibly leading to more specialized roles.

Job and Salary Expectations

According to the U.S. Bureau of Labor Statistics, employment of desktop support specialists is projected to grow at more than 11 percent over the next 10 years.

Program Descriptions

Associate in applied science Degree

  • Desktop Support Specialist (ITDS1) - This program provides critical services to ensure effective IT operations. Students gain a diverse set of skills to provide desktop support covering a multitude of technologies including software support, hardware support, basic networking skills, telephony support, security and a wide range of other technology issues.

Program Faculty

Credit Classes and Registration