Customized Workshops

“The program is very flexible and they are willing to customize the curriculum to meet your organization’s needs.”
- Tom Nimps, Oriental Trading Company

Business & Training Services is pleased to provide customized workshop training right on-site at your business—or at any of our eight convenient area locations. Whether it’s a half-day workshop or multi-day session, our customized workshops are made to fit your business schedule, not an academic calendar. Workshops in high demand include Command Spanish, English-As-A-Second Language (ESL), Information Technology and Leadership/Management training. Below is a listing of the more than 75 workshops now available. If you don’t see a workshop that fits your specific needs, we will custom-build one for you.

Computer Applications

  • Access 2003
  • Access 2007
  • Basic Computer Skills
  • Email Formatting Using HTML
  • Excel 2003
  • Excel 2007
  • Microsoft Office 2007
  • PowerPoint 2003
  • PowerPoint 2007
  • QuickBooks
  • SQL Overview
  • Word 2007 Level I & II

Customer Service

  • Creating a Service Culture: The Service Leader’s Role
  • Service Plus® Healthcare: Building Patient Loyalty

Interpersonal Skills

  • Adapting to Change
  • Building Trust
  • Communicating & Listening
  • Communicating with Others
  • Contributing to Meeting Success
  • Feedback Fundamentals
  • Impacting Your Work Processes
  • Improving Personal Productivity
  • Influencing Others
  • Interaction Skills for Success
  • Investing in Your Learning
  • Making Effective Decisions
  • Making Sense of Business: A Simulation®
  • Optimizing Team Performance
  • Partnerships For Improvement
  • Personal Empowerment: Taking Initiative
  • Secrets of North American Culture
  • Supporting Others
  • Taking Action® to Solve Problems
  • Taking Charge of Your Department
  • Thunderbolt Thinking®: Innovation Fundamentals
  • Training Others
  • Understanding Latino Culture
  • Valuing Differences
  • Working As a Team
  • Working Through Conflict


  • Command Spanish for Nursing
  • Command Spanish for School Teachers and Parents
  • Community Spanish: A Survival Guide for English Speakers
  • English for Spanish Speakers
  • Spanish Speakers and You: Promoting Cross-Cultural Understanding


  • Achieving Your Leadership Potential
  • Adaptive Leadership
  • Boosting Business Results
  • Building an Environment of Trust
  • Building Winning Partnerships
  • Coaching for Improvement
  • Coaching for Success
  • Delegating for Results
  • Developing Others
  • Essentials of Leadership
  • Getting Started as a New Leader
  • Influential Leadership
  • Interaction Management®: Tactics and Strategies for Effective Leadership
  • Launching a Successful Team
  • Leading Change
  • Leading High Performance Teams
  • Making Meetings Work
  • Mastering Interaction Skills
  • Motivating Others
  • Rapid Discussion Making
  • Reaching Agreement
  • Resolving Conflict
  • Retaining Talent
  • Reviewing Performance Programs
  • Setting Performance Expectations
  • Supporting Leadership Development
  • Targeted Management®: Problem-Solving, Decision-Making, Planning

Professional Development

  • Basics of Stress and Time Management
  • Essential Interviewing Skills
  • Heartsaver First Aid CPR/AED
  • Life Coach Series: Creating a ‘Coaching for Success’ Culture
  • Life Coach Series: Leadership Through Coaching
  • Managing Performance Problems
  • Presentation Skills
  • Service Plus®



Phone: 531-622-2592

Minimum class size is five (5) registrants

Cancellation and Rescheduling:
MCC Business & Training Services reserves the right to cancel and/or reschedule a workshop. In this instance, the registrant will be notified in advance by email, and the registrant has the option of attending a rescheduled workshop or cancelling their registration.


Customized workshops are priced per person. The registering organization or individual will be invoiced upon Workshop completion. Payment is due 30 days from invoice date. Please contact us for customized workshop pricing.