Customer Experience Academy

The MCC Customer Experience Academy provides participants the following opportunities:

• Participate in a cohort experience
• Share work and learning experiences with peers
• Enhance customer service skills
• Network with professionals in the field
• Earn the MCC Customer Experience Specialist Career Certificate
• Path toward completion of the Business Professional Certificate of Achievement AND the Associate in Applied Science Business Administration Degree
• Obtain the National Customer Service Professional® credential

2022-2023 Courses begin September 6, 2022!

Course Schedule

Fall 2022

• BSAD 1000 - Introduction to Business 4.5 Credits
• BSAD 1620 - Business Communications 4.5 Credits

Winter 2022

• MRKT 1600 - Consumer Behavior 4.5 Credits
• MRKT 1610 - Customer Service 4.5 Credits

Spring 2022

• BSAD 1620 - Organizational Behavior 4.5 Credits
• MGMT 2100 - Principles of Management 4.5 Credits

Meet the ACADEMY Team:

Deb Gaspard
M.B..A., B.A.
MCC Director of Marketing & Entrepreneurship Programs
Fort Omaha Campus | (531) 622-8255
dmgaspard@mccneb.edu


Tammy Madsen
Ed.D., M.B..A., B.S., aPHR
MCC Director of Business Administration & Management Programs
South Omaha Campus | (531) 622-2496
tmadsen1@mccneb.edu

MCC Business is pleased to welcome the North End Teleservices Quality Assurance Team to the 2022-2023 Customer Experience Academy!