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Customer Experience

Overview

Customer service professionals interact with customers and clients by providing and collecting information, processing orders, handling complaints, and answering questions. Within the organization, administrative service managers support the needs of customers and clients through many functions including planning, directing, and coordinating activities. Employment of administrative service managers is projected to grow 6 percent from 2019 to 2029, faster than the average for all occupations.

Job & Salary Outlook

learning goals

  • Apply core concepts of customer service relative to the customer experience
  • Analyze the role and functions of the business organization relative to the customer experience.
  • Utilize basic business principles in enhancing the customer experience.
  • Apply consumer behavior principles to the customer experience.

Degrees & Certificates Offered

Academic Pathway

Students may use the Customer Experience Career Certificate as a pathway to further education in completion of the following Certificates and Degrees:

Schedule

Find quarter class schedules

For more information contact:

Academic Focus Area  (AFA) Business Navigators and Advisors

Additional Information

Professional Credential

The Customer Experience specialization provides the educational background for those interested in pursuing the Certified Customer Service Professional (CCSPr) designation offered through the National Customer Service Association.  

NCSA - National Customer Service AssociationCCSP - National Customer Service Association

MCC courses and programs provide educational opportunities to students preparing for various professional credentials awarded by external organizations and entities. Completion of said courses/programs does not guarantee success on exams, tests, or other requirements associated with externally awarded professional credentials. Students who complete MCC courses and/or programs in preparation for said exams, tests, or other requirements associated with externally awarded professional credentials may still want/need to engage in self-study, exam preparation programs, etc., prior to seeking credentialing.