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Customer Experience Academy

The MCC Customer Experience Academy provides participants the following opportunities:

2021-2022 Courses begin September 7, 2021!

Course Schedule

Fall 2021

  • BSAD 1000 - Introduction to Business 4.5 Credits
  • BSAD 1600 - Organizational Behavior 4.5 Credits

Winter 2021

  • MRKT 1600 - Consumer Behavior 4.5 Credits
  • MRKT 1610 - Customer Service 4.5 Credits

Spring 2022

  • BSAD 1620 - Business Communications 4.5 Credits
  • MGMT 2100 - Principles of Management 4.5 Credits

Meet the ACADEMY Team:

Deb Gaspard
Deb Gaspard
M.B..A., B.A.
MCC Director of Marketing & Entrepreneurship Programs
Fort Omaha Campus | (531) 622-8255
dmgaspard@mccneb.edu

Tammy Madsen
Tammy Madsen
Ed.D., M.B..A., B.S., aPHR
MCC Director of Business Administration & Management Programs
South Omaha Campus | (531) 622-2496
tmadsen1@mccneb.edu

MCC Business is pleased to welcome the North End Teleservices Quality Assurance Team to the 2021-2022 Customer Experience Academy!

NorthEnd Teleservices

The Customer Experience specialization provides the educational background for those interested in pursuing the Certified Customer Service Professional (CCSPr) designation offered through the National Customer Service Association.

NCSA - National Customer Service AssociationCCSP - National Customer Service Association